ORDER QUANTITIES
- Products are palletised*
- Minimum order quantity per SKU (Stock Keeping Unit - i.e. specific product dimension) is a single pallet as part of a full load
- A full load comprises any mix of 18 pallets of products that appear in this sales and specification guide
- Made-to-order products are available subject to lead time and minimum order quantities.
*Glass mineral wool products are always palletised. Some rock mineral wool products may not be palletised
**Customs clearance may occasionally extend the lead time for which Knauf Insulation isn't able to accept responsibility
LOGISTICS
- Deliveries are made in 40’ high cube containers ,i.e: 18 pallets in total or equivalent in loose packs on some rock products
CUSTOMER SERVICE
Customer Services are available between 08.30-17.00 Monday-Friday to assist with orders, delivery queries or pro-forma invoices.
Telephone: +27 647525029
Email: Export.sales@knaufinsulation.com
TECHNICAL SUPPORT
Knauf Insulation offers advice on all products and solutions through the Technical Support Team who provide free, expert advice for stockists, dealers, architects and professional end-users in the construction industry.
The Technical Support Team is available 08.30-17.00 (GMT) Monday to Friday. Emails will usually be answered within 24 hours.
Telephone: +44 1744 766 666
Email: technical.uk@knaufinsulation.com