Our Technical Services Team

OUR TECHNICAL SERVICES TEAM

We offer unparalleled expert advice on all our products and solutions through our in-house Technical Services Team (TST).

With over 20 years insulation experience, our TST provide free, expert advice to construction professionals through phone and email.

You can contact the TST on 01744 766666 or by completing the contact form.

Our TST help desk is staffed from 8.00am to 5.00pm Monday to Thursday and 8.00am - 4.00pm Friday by experienced insulation experts, ready to provide advice on regulations, products, and energy performance.

U-value Calculations

As well as technical advice, our TST team can provide U-value calculations, condensation risk analysis, NBS clauses, 3D heat loss calculations and CAD files for your project. We'll normally respond to emails within 24 hours.

You can get your U-value calculations using our U-value calculator which allows you to quickly calculate the thermal performance of walls, roofs and floors, as well as carry out an online condensation risk analysis.

Numerical Modelling Calculation Service

Our Technical Services Team have the ability to provide 3D finite element heat loss calculations to fully comply with Building Regulations Part L. By analysing the heat flows through external wall construction elements (such as rainscreen cladding systems), the TST can provide robust supporting evidence for U-value calculations. Additionally, they can also provide 2D heat loss calculations associated with non-repeating thermal bridges, such as those that occur at the junctions between elements and around the perimeter of window and door openings.